Contact Us
We're here to help you succeed
Have questions about our tools? Need technical support? Want to share feedback? Our team is dedicated to providing you with the best experience possible. Reach out to us anytime—we're here to help.
Get in Touch
Email Support
Send us an email and we'll respond within 24 hours. For urgent matters, please mention 'URGENT' in the subject line.
support@flextools.ioSocial Media
Follow us on social media for updates, tips, and quick support. We're active on Twitter, LinkedIn, and GitHub.
Twitter, LinkedIn, GitHub
Community Forum
Join our community forum to connect with other users, share tips, and get help from our community moderators.
Coming Soon
Why Trust FlexTools?
Bank-Level Security
Your files are processed with enterprise-grade encryption. Most tools work entirely in your browser, so your data never leaves your device.
Privacy Guaranteed
We don't store, analyze, or share your files. Files processed on our servers are automatically deleted within 1 hour.
Fast Response Time
Our support team typically responds within 24 hours. For technical issues, we prioritize quick resolutions to minimize your downtime.
24/7 Availability
Our tools are available around the clock. Whether you're working late or in a different timezone, FlexTools is always ready when you need it.
Frequently Asked Questions
How are my files processed?
Most of our tools process files directly in your browser using client-side technology. This means your files never leave your device. For tools that require server processing (like OCR or advanced conversions), files are encrypted during transfer and permanently deleted immediately after processing.
Is my data safe and private?
Absolutely. We take privacy seriously. We don't inspect, store, or share your files. For browser-based tools, everything happens locally on your device. For server-based tools, we use SSL encryption and delete files within 1 hour. We never sell or share user data with third parties.
Is FlexTools really free?
Yes! FlexTools is completely free to use with no hidden fees, subscriptions, or premium tiers. We believe everyone deserves access to professional-grade tools without financial barriers. Our platform is supported by ethical advertising and optional donations from users who love our service.
How can I get help with a tool?
You can reach us via email at support@flextools.io. We typically respond within 24 hours. For quick questions, check our Help Center or FAQ section. We're also active on social media where you can get quick tips and updates.
Can I request a new feature or tool?
Absolutely! We love hearing from our users. Send your suggestions to support@flextools.io with the subject 'Feature Request'. We review all suggestions and prioritize features based on user demand and feasibility.
Are there any file size limits?
For browser-based tools, limits depend on your device's memory. For server-based tools, we currently support files up to 100MB. If you need to process larger files, contact us at support@flextools.io and we'll work with you to find a solution.
Support Hours
While our tools are available 24/7, our support team is available Monday-Friday, 9:00 AM - 6:00 PM EST. We respond to all emails within 24 hours, even on weekends.
Ready to Reach Out?
Whether you have a question, need support, or just want to say hello, we'd love to hear from you.
Email Us Now